Tech Support
Welcome to the SCCAOR online technical support page. We've put together answers to many of your frequently asked questions, access to product support and other resources to help you address your technical issues.
If you don't find what you need here, please feel free to contact The SCCAOR Tech Squad by submitting an online request, clicking on the "Live Chat" feature, or by phone at (408) 215-7400. We're available from 9:00am to 5:00pm Monday through Friday.
As part of your primary member benefits, The SCCAOR Tech Squad will also provide assistance on technology related issues at no cost.
Members will have access to -
- The Technology web site as resource to assist the DIYers’ (Do It Yourself) in resolving issues. A chat feature will be available as an option to answer questions online in addition to submitting requests online to the supprt desk.
- The Support desk for phone support and remote support over the Internet. The onscreen assistance software will allow the support rep access directly to the member's computer, working alongside them just as they would in their home or office over a secure connection.
- On-site support is available when the support desk is unable to resolve the issue remotely and has determined an on-site service call is needed. On-site service will be by appointment within the Santa Clara County limits.
- Drop-off service that will be available as an alternative over support desk phone/remote assistance or on-site service call to drop-off equipment for service at our facility.
- Referrals to reputable technology specialist for members needing higher level assistance. The SCCAOR Tech Squad has negotiated special unpublished discounted rates for our members.
Technical services provided are:
- PC hardware diagnostics, installation & repair
- Software installation & troubleshooting
- Virus protection & recovery
- DSL installation & troubleshooting
- Home networking & file sharing
- Wireless home networks
Trained, professional support representatives will provide level 1 hardware, software and network support. Examples of level 1 support problems are virus and spyware removals, a hardware or printer issue, assistance with software programs, troubleshoot networking issues and provide members with specialized expert consultations on a variety of technical issues. Resolution of level 1 problems should normally not exceed 1 hour and require resources not available to the support rep, issues requiring additional time or resource will be elevated to a higher support level. When an issue requires a higher support level, the member will be given a list of preferred technology professionals that can address and resolve the issue at a nominal cost.